TECH SUPPORT
Your systems, looked after. Monitoring, maintenance, and peace of mind.
Overview
Software doesn't stop needing attention after launch. Servers need monitoring. Dependencies need updating. Security patches need applying. Users need help. And when something breaks at 2am, someone needs to fix it.
Our Tech Support service keeps your systems running smoothly — whether we built them or not. From basic monitoring and maintenance to fully managed infrastructure, we offer tiered support that scales with your needs.
What's Included
Five Pillars of Support
Everything your production systems need to stay healthy, secure, and performing — from proactive monitoring to strategic consultancy.
01
Monitoring & Incident Response
Proactive monitoring of your applications, servers, and infrastructure. We catch problems before your users do.
- Uptime monitoring and alerting
- Performance monitoring and anomaly detection
- Incident response and resolution
- Post-incident reporting and root cause analysis
- Escalation procedures and SLA-backed response times
Monitoring Dashboard
A monitoring dashboard showing a steady performance graph with a small dip that recovers, and three green status indicators for Systems, APIs, and Database — all operational.
02
Maintenance & Updates
Keeping your software healthy, secure, and up to date.
- Security patches and vulnerability management
- Dependency updates and compatibility testing
- Framework and library upgrades
- Database maintenance and optimisation
- SSL certificate management and renewal
03
Hosting & Infrastructure Management
We manage your cloud infrastructure so you don't have to.
- Cloud platform management (AWS, GCP, Vercel, Azure)
- Scaling and capacity planning
- Backup management and disaster recovery
- Cost optimisation — we actively manage your cloud spend
- Infrastructure costs billed at cost + 10% management fee
04
Change Requests & Improvements
Small changes, bug fixes, and iterative improvements — handled within your retainer without the overhead of a full development sprint. The number of change requests depends on your tier. Larger changes are scoped as development sprints.
How it works: Submit a request, we scope it, and if it fits within your tier's allocation, we build and deploy it — no extra cost, no fuss.
05
Technical Consultancy
Ongoing access to our technical team for advice, architecture reviews, and strategic guidance. Available as part of higher tiers or as a standalone day-rate.
- Architecture reviews and recommendations
- Technology strategy and roadmap planning
- Vendor and platform evaluation
- Direct access to senior engineers and architects
"Think of it as having a CTO on retainer — without the salary."
Support Tiers
Choose Your Level of Support
Three tiers designed to match your stage of growth. All include monitoring, maintenance, and direct access to our engineering team.
Essential
£1,500/month
The foundation. Monitoring, maintenance, and peace of mind for production systems.
- Hosting and infrastructure monitoring
- Security patches and dependency updates
- 1 change request per month
- Next business day response SLA
- Monthly uptime report
Growth
£3,500/month
For growing teams that need faster response, more flexibility, and strategic input.
Everything in Essential, plus:
- 3 change requests per month
- Performance reporting and analytics
- Quarterly roadmap review
- 4-hour response SLA
Scale
£7,500/month
Full-service support for mission-critical systems. Priority access, unlimited changes, proactive optimisation.
Everything in Growth, plus:
- Unlimited change requests
- Priority support with dedicated Slack channel
- Monthly strategy call
- 2-hour response SLA
- Proactive performance optimisation
All tiers are rolling monthly contracts. Infrastructure costs are billed separately at cost + 10%.
Who It's For
Built for Teams Who Need to Focus on Their Business
- Production Software Teams
- No In-House DevOps
- Compliance Requirements
- Business-First Focus
- Vindico Development Clients
Whether we built your system or someone else did, we can keep it running. Monitored, maintained, secure, and optimised — so you can focus on what matters.